If something hasn't met your expectations, we want to know — and we want to put it right. Here's how to reach us and what happens next.
Last updated: 1 June 2026
At myskiin, we take every complaint seriously. If something has not met your expectations — whether it is the service you received, a treatment outcome, our communication, or any other aspect of your experience — we want to know, and we want to put it right.
To help us investigate quickly, please include:
| Stage | Timescale |
|---|---|
| Acknowledgement | Within 2 working days of receiving your complaint |
| Full response | Within 5 working days of acknowledgement |
| If more time is needed | We will contact you to explain and agree a revised timeline |
All complaints are reviewed by Clinic Manager. Our response will confirm we have understood your complaint correctly, explain our findings, tell you what action we are taking, and explain any next steps if you remain unsatisfied.
If we have not resolved your complaint satisfactorily, you can escalate to an external body:
ico.org.uk/make-a-complaint · 0303 123 1113
The ICO asks that you contact us directly first before raising a complaint with them.
If your complaint relates to a treatment outcome, we will invite you to return to the clinic for a clinical review at no charge, review your treatment records and the circumstances of your visit, and propose a fair resolution.
We do not accept liability for outcomes arising from incomplete or inaccurate information provided at consultation, or from failure to follow our aftercare guidance. We will always be transparent about our assessment.
We log every complaint and use them to improve our service. All complaints are treated confidentially. We aim to learn from every complaint so that myskiin continues to improve.